Customer Care
What is the return policy?
We accept returns within 14 days of delivery for items that are unworn, unused, and in their original condition. Jewelry must be free of scratches, scuffs, or other signs of wear. Please contact customer support to begin a return.
When will I get my order?
Orders are typically processed within 1–3 business days.
Once shipped, standard U.S. delivery generally arrives within 5–8 business days. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
How much does shipping cost?
We offer free standard shipping on all U.S. orders. At this time, express shipping and international shipping are not available.
Are any purchases final sale?
Custom, personalized, engraved, and clearance items may be marked as Final Sale and are not eligible for return or exchange. Any final sale exclusions will be clearly noted on the product page before purchase.
Where are your products manufactured?
The House of Kensington partners with carefully selected manufacturing specialists known for exceptional craftsmanship and quality standards. Every piece is created using premium materials and undergoes quality inspection before shipment.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
What materials do you use?
Our jewelry is crafted using thoughtfully selected materials including sterling silver, gold vermeil, gold-plated finishes, freshwater pearls, moissanite, and natural gemstones. Material details are listed on each product page.
Is your jewelry hypoallergenic?
Many of our collections are made with hypoallergenic, tarnish-resistant materials designed for comfortable everyday wear. Specific material information can be found on each product page.
How can I contact customer service?
We're happy to help.
General Support: hello@houseofkensington.com
Returns & Exchanges: returns@houseofkensington.com
Media, Partnerships & Founder Inquiries: alice@houseofkensington.com
Phone: (872) 221-4062