Frequently Asked Questions
What is the return policy?
We want you to love your purchase. If your purchase does not meet your expectations, return or exchange it within 14 days in unworn condition for a hassle-free refund. Every order includes a complimentary prepaid return label. Contact us for a free return shipping label, to make returns simple.
Please ensure returned merchandise shows no signs of wear, such as scratches, blemishes, or scuffs.
Shipping Fee
Every order ships free within the U.S. Orders are processed within 1–3 business days, with delivery typically arriving in 5–8 business days.
You will receive a shipping confirmation email with a tracking number after placing your order.
Moissanite Standards
We use premium D-Color, VVS1 Clarity Moissanite. This is the highest luxury grade available, ensuring a completely colorless, ice-white stone that is visually flawless to the naked eye.
The House Standard
We work with sterling silver, gold-plated and vermeil finishes, and thoughtfully selected stones that balance durability with refinement. From softly irregular baroque pearls to luminous moissanite and natural gemstones, every material is chosen for how it looks, how it wears, and how it lasts.
Ethics & Sustainability
Our jewelry is made matters just as much as how it is worn. We prioritize hypoallergenic, tarnish-resistant materials that are safe for sensitive skin. We are committed to mindful craftsmanship, utilizing responsibly sourced elements and considered packaging for a quietly elevated experience from start to finish.
STILL NEED HELP?
If our help articles didn't quite cover it, we're always here for you!
- Chat with our virtual assistant 24/7 for instant answers anytime.
- Connect with a live associate during our standard support hours:
Day Live Chat Hours (EST)
Monday – Friday: 8:00 AM – 10:30 PM
Saturday: 9:00 AM – 7:30 PM
Sunday: 9:30 AM – 6:00 PM